BASIC TELEPHONE TRAINING (BOOK)

Basic Telephone Training is an elementary course for anyone who has to use the telephone at work. Very little previous knowledge is needed.
Basic Telephone Training - the basic language necessary to make and take a call. Basic Telephone Skills - how to listen more carefully, and take messages. Basic vocabulary. Numbers, dates. Spelling on the phone. Telephone English. Message-taking. Recorded messages.
Basic Telephone Training gives students immediate ability and confidence on the phone. - For use in class. - For self-study. - Ideal in-company material. - Essential for all receptionists and secretaries. The coursebook and cassette make a complete package.